Automotive Business Solutions - Consulting, Project Management, Facilitation and Training

Success Stories:

Sometimes the best way to determine a service provider’s value is to learn how they helped other clients.

To that end, we present for your perusal, the following success stories reflecting solutions we developed and implemented for a variety of needs.

Due to issues of confidentiality and the sensitive nature of some cases, client’s names have been omitted. However, references and testimonials are available by request.

We will update this section on a regular basis so please come back to visit.

John Latka, President
Automotive Business Solutions

Consulting, Project Management, Facilitation and Training

We were commissioned by an existing client to provide further consulting, facilitation and training services for a multi-faceted project, which included sales support services and a new brand marketing initiative.

Implementation

To that end we coordinated the development of two logos and a tag line, representing the dealership and Certified Pre-Owned program. In addition we coordinated the development of templates for print advertising and wrote copy for radio ads.

We also developed and coordinated the dealer’s Certified Pre-Owned program including: inspection and warranty criteria along with a comprehensive operations manual.

In addition, we coordinated and delivered a Customer Service Training module for the entire staff in three group sessions.

For the duration of the project, Automotive Business Solutions facilitated weekly sales meetings. Additional time was committed to support sales Managers and sales consultants in the improvement of the follow up and appointment process.
We also followed up regularly with the sales managers to review performance and improvement plans.

A comprehensive executive summary was written outlining managements’ participation and progress.

Outcomes

With more clearly defined roles, responsibilities and processes, the dealership continued to flourish with continued increases in sales volume.